Cancellation policy
Cancellation of order is allowed “within 24 hours of placing the order, or till the status of the order is ‘Processing’ (i.e. before shipment is confirmed), whichever is earlier.”
Refund in case of Cancellation of an order:
Refunds will be issued to the same ‘bank account / card / used for placing the order.
Exchange Policy
Exchange request can be initiated only in case of defect or wrong item received, given following conditions are satisfied:
1. Unpacking video is must for damage, partial and wrong product received.
2.Tags should be intact
3. Product(s) is/are not purchased in sale/discounted price
4. Product(s) is/are not custom altered
Customer will have to send parcel back to us.
Please note that reverse parcel take anywhere from 3-20 days after pickup to reach us. Exchange order will be processed ONLY after we receive customer’s parcel back and product(s) pass(es) the quality check , you will have to self ship the same in the address provided by our customer support.
Refund Policy
Refund will be processed in 4-5 business days.
Custom Tailored Items / Altered Items
We will not accept return or exchange for custom sized items or items that have been altered in any way.
Sale items (if applicable)
All the sale, discounted, coupon & gift voucher purchases cannot be returned or exchanged.